Privacy Policy

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At Palhaus, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, services, and fulfilment solutions.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, billing/shipping address, and payment details when you contact us, request services, or create an account.
• Business Information: Company name, product inventory details, and order information for fulfillment and storage purposes.
• Usage Information: IP addresses, browser type, and activity on our website to improve user experience.
• Third-Party Data: Information provided by partners or payment processors related to your transactions.
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2. How We Use Your Information

We use collected information to:

• Provide and manage our warehouse, storage, and fulfillment services.
• Process orders, payments, and shipping requests.
• Communicate with you about your account, services, or updates.
• Improve our website, services, and customer experience.
• Comply with legal obligations and prevent fraud.

3. How We Share Your Information

Palhaus does not sell your personal information. We may share information in limited circumstances:

• With Service Providers: Trusted third-party partners for storage, fulfillment, shipping, and payment processing.
• For Legal Compliance: If required by law, court order, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate physical, technical, and administrative measures to protect your data against unauthorized access, loss, or misuse. While no method is 100% secure, we take your privacy seriously and strive to keep your information safe.

5. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections to any inaccurate information.
• Opt out of marketing communications.
• Request deletion of your personal information, subject to legal or contractual obligations.

To exercise these rights, please contact us at info@palhaus.co.uk

6. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, track usage, and gather analytics. You can adjust your browser settings to refuse cookies, though some features may not function properly.

7. Children’s Privacy

Palhaus does not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us:

Palhaus

Email: info@palhaus.co.uk